Shipping Details

• Free Shipping across Pakistan on all eligible orders.

• Orders are fulfilled by BuildingMaterialStore.com through our courier and logistics partners.

• Once your order has been confirmed and dispatched, you will receive a tracking ID where available so you can track your order status.

• Orders received on Sundays and Pakistan's national holidays will be processed and shipped on the next working day.

• Standard delivery time is 2 to 5 business days. Delivery may take up to 7 working days during busy shopping seasons, holidays, or periods of high demand.

• For certain orders, our Customer Service Representative may contact you by phone call, SMS, or WhatsApp to confirm your order before dispatch.

Returns, Refunds & Replacement Details

At BuildingMaterialStore.com, we want you to receive your products in good condition and as described on our website.

We accept eligible returns within 30 days of purchase, subject to the conditions below.

To qualify for a return or replacement:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, manuals, and other included items, where applicable.

• Products that have been installed, modified, damaged, altered, or misused may not qualify for return or replacement.

• Please include the reason for the return when sending the product back.

• Change-of-mind returns are not applicable unless otherwise stated on the product page.

Return Shipping

Unless the product was received damaged, defective, incorrect, or different from what was ordered, the customer is responsible for the cost of returning the product.

Customers should use a traceable courier service or registered delivery service when returning an item.

Original delivery charges are generally non-refundable, except where the return is due to an error on our part or a defective/damaged product.

Refunds

Once the returned product is received and inspected, we will process eligible refunds within 2 working days.

Depending on the payment method and circumstances, refunds may be issued through:

• Bank transfer

• Easypaisa or another available payment method

• Store credit

The time required for the funds to appear in your account may vary depending on the payment provider or bank.

Replacement

If you receive a defective, damaged, or incorrect product, please contact our customer service team as soon as possible.

Where a replacement is approved, we may arrange collection of the original product and delivery of the replacement.

Additional delivery charges may apply for certain replacement requests where the issue is not caused by BuildingMaterialStore.com.

Damaged Packages

At the time of delivery, please inspect the package before accepting it.

If the package is visibly damaged, opened, tampered with, or the seal appears broken, please inform the delivery rider and, where possible, refuse the shipment or contact our customer service team immediately.

We recommend taking photographs or videos of the package and product if you receive a damaged shipment. This may help us investigate and resolve your claim more quickly.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that:

• Have been installed or used

• Have been altered, cut, modified, or assembled

• Have been damaged after delivery due to improper handling or use

• Are returned without their original components or packaging

• Are specifically identified as non-returnable on the product page

For product-specific return conditions, please review the product listing before placing your order.

BuildingMaterialStore.com's team is committed to providing reliable products and customer service and will make reasonable efforts to resolve eligible return, refund, and replacement requests fairly.

Pricing Policy

Prices displayed on BuildingMaterialStore.com are subject to change without prior notice.

Prices may change due to:

• Manufacturer or supplier price changes

• Changes in market conditions

• Promotional campaigns

• Discounts or coupon expiration

• Changes in shipping or operational costs

• Product availability

The price applicable to an order is the price displayed on the Site at the time the order is placed, subject to order confirmation and any applicable promotional terms.

Promotional prices, discounts, coupons, and offers may be available for a limited time and may be changed or withdrawn without prior notice.

Order Confirmation

We reserve the right to contact customers to confirm order details before dispatch. An order may be cancelled or placed on hold if we are unable to verify the information provided, the product becomes unavailable, or an error occurs in the listed price or product information.

If an order is cancelled after payment has been received, any eligible refund will be processed using an available refund method.